Last Updated: October 26, 2026

At Aura Luxury Perfumes, we value your satisfaction and strive to provide a smooth and transparent shopping experience. As perfumes and fragrance products are personal-use items, returns, replacements, cancellations, and refunds are subject to the terms outlined in this policy.

Please read this policy carefully before placing an order on our website.

1. Return Eligibility

Customers may request a return or replacement under the following conditions:

• Return requests must be raised within 7 days from the date of delivery.
• Damage, leakage, defective products, or incorrect items must be reported within 24 hours of delivery.
• Products must be unused and in their original packaging, with seals, labels, and accessories intact wherever applicable.
• Returns are generally accepted for products that arrive damaged, defective, or different from the product ordered.
• All return requests are subject to verification and approval by our customer support team.

2. Non-Returnable Products

For hygiene and safety reasons, the following products are generally not eligible for return:

• Perfumes, attars, and fragrance products that have been opened or used.
• Products with removed, damaged, or tampered seals or packaging.
• Products returned due to personal fragrance preferences, scent longevity, or change of mind.
• Products damaged after delivery due to improper handling or misuse.

These restrictions do not affect any rights customers may have under applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, leaking, defective, or incorrect product, please notify us within 24 hours of delivery.

Customers may be required to provide:

• The order number and registered contact details.
• Clear photographs or videos showing the issue.
• An unboxing video, if available, to help verify damage or leakage during delivery.

A product may be considered defective if it has visible damage upon delivery or a verified manufacturing issue. A perfume’s scent perception, personal preference, or variations in fragrance longevity alone do not necessarily constitute a manufacturing defect.

4. Return Process

To request a return or replacement, please follow these steps:

• Step 1: Contact us through Auraperfumes012@gmail.com or +91 93448 62681.
• Step 2: Provide your order number, reason for the request, and supporting photographs or videos.
• Step 3: Wait for our customer support team to review and approve your request.
• Step 4: If approved, pack the product securely in its original packaging and follow the return instructions provided by our team.

Please do not send products back without receiving return instructions from our customer support team.

5. Refund Policy

• Refunds are processed only after the return request is approved and the returned product, where applicable, has been received and inspected.
• Approved refunds for online payments will generally be issued to the original payment method used for the purchase.
• Refunds will generally be initiated within 7–10 business days after approval and completion of the required inspection.
• The time taken for the refunded amount to appear in the customer’s account depends on the bank, card issuer, or payment service provider.
• If the original payment method does not support a refund, our team will contact the customer to discuss an appropriate alternative.
• Shipping charges will be refunded where applicable if the return results from an error on our part, subject to applicable law.

6. Exchange and Replacement Policy

Exchanges and replacements are subject to product availability and verification of the reported issue.

If the originally ordered product is unavailable, our customer support team will contact the customer to discuss an appropriate alternative or refund, as applicable.

7. Order Cancellation Policy

• Customers may request cancellation before their order is dispatched.
• Once an order has been dispatched, cancellation may no longer be possible. Customers may contact our support team for assistance.
• If an eligible cancellation is approved after online payment, the applicable refund will generally be initiated within 7–10 business days after approval.
• If Aura Luxury Perfumes is unable to fulfil an order, the customer will be informed and any applicable payment refund will be initiated.

8. Return Shipping Charges

• If the return is due to a damaged, defective, or incorrect product supplied by us, Aura Luxury Perfumes will arrange or cover reasonable return shipping costs.
• For any other return request approved at our discretion, applicable shipping charges will be communicated to the customer before the return is arranged.
• Customers must follow the return shipping instructions provided by our customer support team. Unauthorized returns may not be accepted.

9. Policy Updates

Aura Luxury Perfumes reserves the right to update this Refund, Return, and Cancellation Policy when necessary. Any changes will be published on this page with an updated Last Updated date, subject to applicable laws and regulations.

We encourage customers to review this policy before placing an order.

10. Contact Us

If you have any questions or concerns regarding returns, refunds, exchanges, or order cancellations, please contact us.

Aura Luxury Perfumes

Location: Paramakudi, Tamil Nadu, India

Email: Auraperfumes012@gmail.com

Phone: +91 93448 62681

Website: https://auraluxuryblends.com

We will make reasonable efforts to review your request and provide an appropriate resolution as soon as possible.